Match color, size and model
Use the live listing as the source of truth and record what matters before moving to the next stage.
A photo is evidence, not a verdict.
Use a repeatable inspection checklist and act inside the available return window.
Check seams, hardware and visible damage
Use the live listing as the source of truth and record what matters before moving to the next stage.
Request readable labels or measurements
Use the live listing as the source of truth and record what matters before moving to the next stage.
Keep evidence and decide before the return window closes
Use the live listing as the source of truth and record what matters before moving to the next stage.
OFFICIAL RESEARCH / 2026
What the official guidance actually says
Warehouse QC is a general inspection
After stock arrives, the warehouse checks the item and provides product photos in the order area. The official service description mentions checking defects and verifying sizes, but buyers should still request decision-changing angles or measurements when a listing detail matters.
Official service overviewThe return clock is 120 hours after QC completion
The published return policy allows eligible requests within five days (120 hours) after the order changes to QC Completed. Eligibility also depends on seller support, item condition and required packaging; a missing return button normally means the window has passed.
Official return policyA return may include shipping and service costs
For a stocked item without a quality problem, the buyer normally covers return shipping. The policy also describes a small service charge of about USD 0.75, while seller responsibility may apply when an accepted quality issue is confirmed.
Official return policyKeep the original package and document damage quickly
If visible damage exists, inspect with the delivery person, add a damage note or refuse the parcel. If damage appears later, keep the original sealed packaging and provide invoice, photos and other evidence within two working days; the sign-off notice also advises contacting support within 72 hours.
Official receipt guidance